News

School of Public Health ITS resources

As we prepare to launch online courses for the remainder of the semester, we want to remind our students, faculty and staff that there are many technology support resources available.

For computer support and assistance with working remotely, submit a request to our School of Public Health Professional Technologist Jessica White at SPHsupport@hsc.wvu.edu.

For course support and assistance, submit a request to solesupport@hsc.wvu.edu.

HSC Information Technology Services began providing all services remotely starting Tuesday, March 17. Standard HSC ITS hours of operations will be modified to support need. All support will be provided remotely or by scheduled onsite appointment as deemed necessary. Incoming calls and email support requests to our help desks will be answered remotely during normal business hours, with after hour emergency support available.

Please use the following contact information to request support from HSC ITS:

Standard hours of operations:

  • 7:30am – 6pm M-Th
  • 7:30am – 5pm Friday

After hour emergency assistance available by calling 304-293-3631, and following prompts for after hour emergency service support.

Students

Please refer to the Students section of WVU’s COVID-19 website at coronavirus.wvu.edu/students for guidance on classes, travel, online resources and more.

Faculty and Staff

Please see the HSC ITS work from home contingency plan for information on services and tools available to HSC users for home-bound support. Faculty can reference the SOLE HSC Contingency Planning and Preparedness site for remote teaching options.

For guidance on classes, travel, online resources and more, visit the Faculty and Staff section of WVU’s COVID-19 website at coronavirus.wvu.edu/faculty-staff.

For updates specific to the School of Public Health, continue to monitor your email and publichealth.wvu.edu/coronavirus.